Pitney Bowes is committed to taking an #InsideFirst look at our talent opportunities. Internal mobility means growth and development. It may be a move from one part of the business to another, from individual contributor to people manager. The #InsideFirst Journey series profiles employees enjoying success in a new role.
What skills and experiences do you feel helped you transition into your new role?
I’ve been lucky enough to have spent 24 years at Pitney Bowes. With this, I’ve gained valuable skills to understand our client’s needs. This includes consciously listening and documenting what I learn to help create the solutions our clients need to succeed. Client focus is as valuable a skill in my new service role as it was in my sales role. I believe it is a skill that is transferrable to any role, especially as client experience becomes an increasingly important differentiator in the marketplace.
I’ve also seen a tremendous amount of change during my tenure. With this context, I have a clear understanding of our strategic vision and the value of adaptability. The pace of change has only increased over the last 5 years and in response, I’ve tried to evolve in parallel, looking for new challenges and opportunities to continually develop new skills.
What do you enjoy most about your new role and/or Pitney Bowes?
My team. I am consistently impressed with the level of commitment they bring to delivering the service and solutions our clients expect and deserve. People at this company are willing to jump through hoops on a daily basis to do whatever it takes to help our clients succeed.
Tell us about an individual that supported you through this transition.
I’ve had extraordinary support from both sales and service as I transition into my new role. The Sales team has shown genuine excitement at the idea of me sharing my sales experience with the PBGSS team and vice versa. I look forward to developing new skills in this role and serving as a liaison between both teams.
There are individuals who have supported me throughout my career. I’m very grateful to have had the chance to work under Harris Warsaw and looking forward equally to working under Bill Steenburgh in my new role. I’ve been lucky enough to work with many successful people along the way and among the many things they’ve taught me is accountability—winners find a way to win, but it’s ultimately up to you.
What advice would you give to others who are interested in moving into a new role within Pitney Bowes?
First, you must have a passion for what you’re doing and do it in a way that is true to who you are. Everyone has something unique to offer but it is up to you to understand how and where to apply it.
Second, be adaptable. You should have a vision of where you want to go in your career, but the company and the world at large is evolving. A development plan can be helpful, but I use it more as a compass than a map. It is a valuable discipline to commit to paper what I want to accomplish recognizing that things will shift in the business that may cause me to course correct.
It is also important to remember that your career is yours to own. I’ve found PBers to be incredibly supportive when I’ve reached out for help in trying to round out my own skills and experience. I owe much of my success to the generosity of others and am always looking for the chance to pay that forward. Take the initiative to seek out those opportunities and build lasting relationships. The people of this company are extraordinary and are enthusiastic supporters of others’ success.