Technician Spotlight: Zachary Crow

Presort Services Technicians play an incredibly important role in the business – they ensure our equipment is running at an optimal speed which drives our efficiency and quality. We depend on our Technicians to make repairs in the timeliest manner and to perform preventative maintenance to ensure we meet our client’s expectations. Zachary Crow is one of Pitney Bowes valued technicians in the Urbandale, Iowa Presort Facility. Learn more about Zachary and his career in the Q&A session below!

What is your current role at Pitney Bowes? What was your role when you started?
I started as a Technician and am currently a Lead Technician for Presort Technical Services in Urbandale, Iowa.

What training or interests led you to this career?
I received Aviation Electronics and Computer Systems training in the Navy and knew what I learned would carry over to this career path. I have also always enjoyed wrenching on anything I could get my hands on since I was a kid and this job has the best of both worlds.

What’s the biggest misconception people have about your position?
That as technicians we know everything about everything. Each technician at our site has a specific skill set that sets them apart from the rest, whether it be the computer, preventive maintenance, or electrical guy, there is the right person for every job.

What’s one professional skill you’re currently working on?
Team Building – becoming the Lead Technician in Urbandale,  I am really trying to keep this department strong and maintain a healthy work environment.

What’s your go-to productivity trick?
Using my time wisely, there are times when work can be hectic, sometimes it’s better to slow down and focus on process and not get caught trying to do everything at once.

Who has influenced you most when it comes to how you approach your work? 
I have had some great mentors, John Brady and Adan Dieppa were the biggest influences in getting me to where I am today within Pitney Bowes. Their decision-making process, extensive knowledge, and willingness to share that knowledge was key in developing my abilities as a technician.

What motivates you at work?
Seeing technicians’ transition from a trainee to tech onto Senior tech and those lightbulb moments when everything clicks, and the job becomes second nature. Growth and development within our skillset allow technicians to be more relaxed because they know they can get the job done.

What are some training/career opportunities you have been able to experience?
Being part of machine moves and site coverages allowed me to travel to other sites and work with other technicians around the country. Not every site operates the same and there’s always something learned or a new trick to bring back to our site and use.

What if your search didn’t reveal your ideal job? Don’t worry.

Sign up to get updates on our latest opportunities.

Join our Talent Community

And please, check back often to search again, as new positions are posted regularly.