Operations professionals at Pitney Bowes
Nobody can see what you can see… and that’s a good thing. Right now, the collective vision of thousands of Pitney Bowes employees is helping to power billions of physical and digital transactions, for clients all across the connected and borderless world of commerce. Operations professionals at Pitney Bowes are dependable, outgoing collaborators who ensure we exceed our clients’ expectations daily with integrity, security and precision.
Take a closer look. You’ll like what you see.
There are numerous roles, in locations worldwide, for operations professionals at Pitney Bowes, from positions in sales operations, supply chain and business processes to management and oversight of our critical client service centers and Presort mail facilities. What they all have in common though is the value they bring to our clients, as well as the values they stand for as representatives of our company.
With a career in operations at Pitney Bowes, you’ll be able to:
- Enhance and expedite quality service to diverse clients daily.
- Bring multiple business units and departments together to optimize workflow and results.
- Ensure high client satisfaction rates that lead to maintaining new clients and generating new business opportunities.
- Make an impact with an industry leading company committed to winning the right way.
Our operations professionals live on the front line of client relationship management, seizing the opportunity to deliver precision and accuracy with each and every interaction. We understand that getting it right in a ‘right now’ world, is the difference between winning and losing – for us and our clients.
As a member of the operations team at Pitney Bowes, your vision comes to life each day as you:
- Support mail delivery solutions that exceed volume, quality and service level agreements standards, while minimizing costs to maximize margins.
- Put your exceptional communication skills to work, supporting our client service operations.
- Consult proactively with clients to resolve product/service troubleshooting calls, while maintaining exceptional client satisfaction levels.
“Pitney Bowes has given me the opportunity to grow as a person and progress in my career.”
I am responsible for managing daily operations of our Presort Facility in Kent, WA. Each day, I walk the floor, touching base with employees in each department, including the technicians to make sure all of our machinery is running properly. I then review the mail volume and processing reports, and spend considerable time working with customers, and our Customer Service Manager, to resolve any client concerns and grow our business. I learn something new here every day, and I love the opportunities that come with applying new knowledge to evolving challenges. We have to offer the best customer service at all times. It can affect the entire company if we do not do everything that we can to support our customers on the highest level. I love my job and the opportunities that I have had with my career path. I’m excited to continue my career with Pitney Bowes, because I see so many opportunities ahead.
My husband’s best friend referred me to Pitney Bowes. When I was offered the position, I was excited to accept. As a Client Service Associate responsible for inbound client service calls, my training includes leasing, non-leasing, Purchase Power, and Postage-by-Phone. Working directly with our clients, I address their concerns and requests. I like to think that with each contact I am providing an invaluable impression of Pitney Bowes. I purposefully go above and beyond standard expectations to resolve client needs. My supervisor plays a huge part in what keeps me at Pitney Bowes. He encourages my development and takes an interest in my ideas and career goals. My vacation time and the onsite wellness clinic also provide me with the support and flexibility I need to maintain work/life balance. If I could describe Pitney Bowes in 3 words I would choose “focused” because my talents are directed towards specific goals, “challenging” because there is always something new to learn, and “rewarding” because I’m gratified when my clients are wowed by my efforts.